Booking and Cancellation Terms

Booking Terms

The person making the reservation must be at least 18 years old. We do not accommodate bookings made by minors.

A reservation becomes binding on our part only after you have successfully completed the booking process, paid the required booking fee in full, and received a booking confirmation from us.

Payment Terms and Procedures

Online bookings can only be paid for by credit card. Payments for online bookings are processed through Stripe Gateway. If you experience any problems with Stripe, please contact Stripe Customer Support directly.

For bookings made through our customer service team, payment can be made by credit card or invoice, as agreed separately.

Once you have completed your booking and confirmed it by credit card payment, you will receive a confirmation email.

A reservation becomes binding on our part only after you have successfully completed the booking, paid for it, and received a booking confirmation.

Cancellation Policy

The booking payments are non-refundable. We do not issue refunds for cancellations made by the customer.

If we are forced to cancel a reservation for compelling reasons attributable to us, we will offer accommodation of a comparable standard at another property or refund the amount paid by the customer.

Check-in

Most of our properties offer self-check-in. Please ensure that your device has a working internet connection, as you will need it to access the property.

At properties where self-check-in is not available and a member of our staff must meet you at the door to hand over the keys, you are required to inform us of your arrival time at least 48 hours in advance so that we can arrange to meet you.

Please note that check-in instructions will be sent to the email address you provided when making your reservation.

Check-in is available from 4:00 PM until 9:00 PM (until 8:00 PM at some lodge properties). Check-in instructions will be sent by email no later than the day of arrival. Please ensure that you have a working internet connection and sufficient proficiency in either Finnish or English to understand the instructions. Our customer service is available in Finnish and English only.

We are not responsible for disruptions or problems experienced by guests if they fail to follow the check-in rules or read the instructions provided, or if they have supplied an incorrect email address and consequently have not received the instructions.

Our customer service phone line is available until 9:00 PM. If you plan to arrive after this time, you must arrange this with us separately in advance.

Upon arrival, guests must familiarise themselves with the property’s guest information book and folder and comply with all house rules stated therein.

Check-out

Check-out must be completed by 11:00 AM at the latest. Please inform us if you plan to check out before 11:00 AM.

Unless otherwise instructed, the key must be left on the table inside the apartment. At some properties, the key must instead be returned to a key lockbox or handed directly to the host.

Before checking out, please ensure that all doors and windows are properly closed and locked. All lights and electrical appliances must also be switched off.

Please make sure you take all your belongings with you. We are not responsible for personal belongings left behind or forgotten at the property.

House Rules

Our properties are private residential apartments, not hotels. We do not have a reception desk at the same address as the accommodation.

Neighbours are unable to assist with accommodation-related issues or questions, including check-in problems. Please always contact our customer service team for assistance.

Please remove your shoes when inside the apartment.

Quiet hours are from 10:00 PM to 7:00 AM. Loud noises, including music and the use of washing machines, are not permitted during quiet hours.

Loitering or storing luggage in stairwells or outdoor areas belonging to the accommodation is strictly prohibited. Please do not arrive at the property before the designated check-in time, and leave the property promptly once the check-out time has passed.

Parties are strictly prohibited. Pets are allowed only in properties where this is explicitly stated.

Smoking is prohibited. All our apartments, including their terraces and the outdoor areas immediately surrounding the buildings, are non-smoking areas. As of 1 October 2026, smoking is prohibited by law in housing companies where such a prohibition applies. Smoking is permitted only in specifically designated smoking areas.

Lighting fires is strictly prohibited unless explicitly permitted in a designated area. A fire must never be left unattended by a responsible adult.

Guests must follow the property’s house rules and instruction manual. This is particularly important when using fireplaces or other fire facilities, electrical appliances, bodies of water and hot tubs. Children must never be left unattended.

We accept no liability for injuries or accidents suffered by guests, except where liability cannot be excluded under applicable Finnish law.

Damage to Property

Please follow the house rules and treat our properties and belongings with care. Do not operate any equipment unless you are sure how to use it correctly.

Guests will be charged for the costs and expenses resulting from any damage they cause to our property, in accordance with applicable law.

Lost keys: Guests will be charged for all costs incurred due to lost keys. The minimum charge is EUR 250.

Hot tub water replacement due to contamination caused by the guest: EUR 850.

Other Terms

We reserve the right to make changes to our terms and prices. Changes will not affect confirmed reservations unless otherwise permitted by applicable law or agreed with the customer.

Finnish law applies to all matters relating to our business, including contractual matters and disputes.

Any mediation or legal proceedings relating to disputes shall take place in Finland, subject to applicable mandatory legislation and rules on jurisdiction.