Reservation rules and policy

Person making the reservation has to be at least 18 year old. We do not alienate accommondation for minors. Reservation is not valid until you have succesfully made your booking and paid your reservation and also received a confirmation message from us.

Payment methods and policy

Reservation on our website can be paid by credit card. Payments are collected via Stripe Gateaway. In case you have any problems with Stripe, please contact them directly. After you have made your booking and paid it with credit card, you will reseive a confirmation message to your e-mail.

In case you have made your reservation via external booking server please contact their customer service, they handle all the payments.

Cancellation policy

Please notice your payment is pinding when made on our website. We do not give any refund on cancellations in case customer cancel their reservation. We are obligated to find same stantard accommodation in case we cancel the reservation of some compelling reason due to us.

In case the reservation is made on external booking server we follow that reservation cancellation policy.

Rules for check in

Check in is from 16.00 forward. Check out ends latest 21.00 at some properties even earlier. Please check out the check in time from your reservation. We use self check in at most of our accommodations. You need to make sure you have an internet connection on your device when you check in. On properties with no self check in it is your responsibility to let us know your arrival time at least 48 hours before arrival so we are there meeting you at the door on right time in order to give you the key.

We do not have a reseption at the property due to fact this is an individual apartment accommodation not a hotel. Please obey the check in time. Do not hang out at the property before your check in has began – it is forbidden and against the household discipline rules.

Late check in (after the official check in time has expired) must always be agreed beforehand. We do not take any responsibility in cases where you arrive after check in has closed and you are unable to enter the accommodation.

Instructions for check in are given latest on the check in day either via external platform or the e-mail given when making the booking on our website. Please make sure you have internet connection on your device and also basic English or Finnish skills to understand the instructions sent to you. We serve only on English and Finnish. We do not take any responsibility for any inconvenience caused to guest by the lack of understanding or not reading the instructions sent by us.

House rules and policy

This is an individual accommodation not a hotel. We do not have a reseption at the address where accommodation is located. Neighbours cannot assist you with the check in process or any other problems or questions regarding accommodation and our services. Please always contact our customer service. Silence in the house is between 22.00-07.00. No loud noices like music or laundry during the silent hour. Please take off your shoes when entering the apartment. Do not leave windows or exit doors open for safety and privacy. Lighting up a fire is absolutely forbidden. No smoking in our premises or near the house exits. No parties allowed. Pets are allowed only separately marked accommodations. Hanging out or storing luggage at the property hallway is absolutely forbidden.

Check out

Check out is latest by 11:00 am. Please let us know your check out time in case it is before 11.00 am. Key needs to be left on the table inside the accommodation. Windows and doors must be closed properly before check out or damage might be caused. We charge you all the costs and expences due to open windows or doors, missing key or any other damage caused.

Rules for damages

Please follow the house rules and respect our premises and properties. Do not use any items or devices in case you are not sure how to use them properly. We charge you of all the costs and expences of damaged items or properties caused by you. Missing key – we charge all the costs from you, minimum payment is 250 euros.

We reserve the right to change terms and prices.